Groupon Refunds

Before Lockdown I bought a Groupon Voucher for a Restaurant.  We could not use it obviously and it subsequently expired.  I contacted the restaurant who told me to apply to Groupon for a refund.  I emailed and even suggested that I would accept a credit voucher but was denied on the grounds that my voucher had expired.  I think this grossly unfair as  it was not possible to use due to the COVID19 closure in any event.  I even pointed out that I was suffering health issues at the time which took priority over claiming a refund.  (Can be proven if Groupon would like evidence).  So disappointed.  I have asked for the matter to be referred to a supervisor and re-considered.  Has anyone out there experienced something similar and did you get a satisfactory outcome?

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    Problem is you have bought a voucher .
    See Consumer Rights board
  • holly1991
    holly1991 Posts: 40 Forumite
    First Post
    My business runs an offer through Groupon and on the voucher list with customer expiration data on (normally 3 months) any voucher that was bought jan 2020 Feb 2020 now don’t expire until April 2021 may 2021 and vouchers bought in March 2020 extended to October 2020 and Groupon didn’t even consult me not that i see a problem in them doing it 👍🏻 I would of thought it be the same case with the meals out as there is no way for them to be redeemed right now 
  • Thank you for your responses.  I persisted with emails and now have a credit note.  
  • holly1991
    holly1991 Posts: 40 Forumite
    First Post
    Glad you at least got something back, after all it is Groupon that take full amount, the business for the voucher don’t receive any payment until the voucher is redeemed which surprisingly some of my potentially new clients thru Groupon with vouchers that were about to run out/have expired didn’t realise 
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