British Gas Homecare Contracts

Willberry

I have had a BG Homecare plan for many years covering central heating, 6 kitchen appliances and electrics. My washer/dryer (now 10 years old) breaks down regularly and, in the main, an engineer attends within 48 hours and effects a repair. My central heating (over 30 years old) gets a service every year. The control circuit board blew in October - no heating or hot water. Engineer attended the next day, diagnosed the problem and fitted a new, albeit more modern, control panel and all was well. In May my fridge (9 years old) stopped working. Engineer attended next day, stated it was non-repairable and I received a payment by cheque of £122 towards cost of a replacement. All in all I am quite happy with BG especially with the added reassurance that if anything fails it will be repaired promptly and at no extra cost. 

[Deleted User]

As RelievedSheff, took out BG tariff which included cover, but it was the first thing i rang and cancelled (so that i wouldn't forget and she'd start being charged for it 1 year later) mainly because i'd just had a new boiler with 10 year warranty fitted for her.

Tbh, BG are just too much hassle. As i've said before, their website is exceptionally slow, their call centre (last time i used it) was in South Africa, so we could barely understand each other, they appear to be incompetant, asking for initial readings on numerous occaisions, even the leaving process wasn't without incident.

I doubt i'd use them again unless their tariff was substantially cheaper than the competition (which isn't likely).

(:Tumbleweed:)

Diocletian234

I am an OAP British Gas Homecare customer. Until recently they have been expensive but excellent. Last week the heating/water system failed. An engineer called promptly, said it was down to water pressure. This was obviously nonsense. He called again and tinkered with the boiler without checking other aspects of the system. He left, saying he would be back the next morning. For the last three days there has been complete silence, broken only by a standard British Gas flyer this morning offering deals on a new boiler. It pains me to say so but it looks as if some people in their organisation think they can take their customers for monkeys. I have booked another engineer appointment under the terms of the Homecare contract. I wait with bated breath. Lucky it's not mid-winter.......