We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Want to become a Forum Ambassador? Visit the Community Noticeboard for details on how to apply
Malaysian Airlines - complaints
jcrennie
Posts: 73 Forumite
Does anybody know who I can escalate a complaint to with Malaysian Airlines and who they are regulated by?
The complaint is regards to service pre-flight. I submitted a claim just asking if they would look in to re-imbursing my phone bill due to the length of time I was on hold with them. They came back with an investigation which was complete rubbish. I provided my phone my phone log to them and then they have not got back to me since which is 7 weeks ago now. I was provided with a UK contact and even in the account they have been furloughed (which I would completely understand) there's no out of office.
The complaint is regards to service pre-flight. I submitted a claim just asking if they would look in to re-imbursing my phone bill due to the length of time I was on hold with them. They came back with an investigation which was complete rubbish. I provided my phone my phone log to them and then they have not got back to me since which is 7 weeks ago now. I was provided with a UK contact and even in the account they have been furloughed (which I would completely understand) there's no out of office.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.9K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.5K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards