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yamada dvr-9300hx problem

it looks like our yamada dvd hdd recorder has gone on the blink after approx 16 months:mad: it will not switch between hdd and dvd, the dvd side works fine and can still record onto dvd's and watch dvd's but i just cant access the hdd, i am so :mad: we have quite a few films on the hdd , i have tried emailing yamada support but it just keeps bouncing back i've tried through umax who provides firmware but still not heard anything, has anyone got this machine and got any advice regarding the hdd:confused:
many thanks in advance
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