Refunds due to Covid with Trip.com

wilostar

In January 2020, I booked an internal flight from Bangkok to Krabi, for the start of June 2020, with Trip.com. The flight was due to depart approximately Monday at 10am GMT. I tried to cancel my flight 3 times prior to the departure date. 2 weeks before, 1 week before and 3 days before. On each occasion I was informed that no policy had been released, so to contact again in a few days. When I contacted 3 days before the flight I was told to get in touch after the departure time - when I could apply for the refund.

At 02.16am on the day of my flight - I finally received an email stating the flight was cancelled. The email simply stated 'To easily cancel or change a ticket, we recommend opening the Trip.com app or website and heading to the My Bookings page.' I did this when I woke up and found my documentation.

I was informed:

"Regarding your flight reservation from Bangkok-Krabi ... according to airline policy, we are unable to apply for refund after departure."

This was never specified - I was never told this was the case. I have tried to call, email contact customer services - to no avail. I have also attempted to send a formal complaint which has not been acknowledged.
Is there anything more I can do? Is there a specific complaints line for Trip.com?

Life__Goes__On

"At 02.16am on the day of my flight - I finally received an email stating the flight was cancelled."

Was that because you applied for a refund,  or the flight didn't go ahead?