Used Car - Consumer Rights Act 2015 - Repair Not Being Offered

fred246

I remember reading the reviews for a used car warranty provider. Absolutely awful. All one star. Every single claim was refused. "wear and tear". Then I spotted they were 'award winning'. That's interesting. Who would give them an award? Turns out it was from used car salesmen for "closing the deal". Obviously the used car salesman says "you can't go wrong. It comes with a warranty". The customer then buys the car. So each used car dealer will have their preferred warranty provider who's job it is to help them close deals and keep unhappy customers from returning to the garage. The garage says talk to the warranty provider. The warranty people say go the garage. The fed up customer just pays themselves. If the warranty provider and garage are given opportunity and won't sort it you have to have it fixed. It's up to you if you then 'gamble' £70 on going to court. You will either leave court with £0 or £1000. I would do it. You claim online with MCOL (money claim online) but you have to give a figure that you are claiming. If you have already paid for a repair that figure is then easy. The judge knows you just want the money back.

Bobbytrink

Ok I see. The car you gave in a part exchange will soon go on to see a new owner and its probable that the new owner wont see any major issues as you seem honest. The problem is if a dishonest person chooses to exchange a vehicle, the dealer does some checks (if the vehicle value is rather high) and then at that point they may well see that some parts are due to fail however they could still sell it with the warranty. The hope would be for any faults to happen after 30 days and that way the dealer is not liable. On the other hand, if the dealer was honest, they could do some checks on the car and it could show up fine until the new owner drives it regularly and identifies a fault. Given the reputation of most (not all) dealers, the chances are the latter is not common.

I called a few dealers when I was searching for my car and they all told me that a part exchanged car is not really checked and this is usually reflected in the price. Frustrating as it is somewhat misleading and in a nutshell says that a fault is likely to be present or soon occur. The likely wording that followed "part exchange" was "sold as seen".

I hope that purely for business retention they give you at least something to contribute to the bill. 

Thanks

strandty

Further to this, I have spoken to somebody who works at a car dealership close to home, who has stated that I could even have a strong case for a faulty engine and could effectively claim for a refund, as our repair quote states that sealant has been used instead of gaskets, which are the parts to be replaced showing the car was not in a fit and proper state?!? 

Even if they state that this wasn’t their fault or of their doing, they sold the car in that condition? 

Bobbytrink

Agreed. Maybe do a formal complaint with the dealer first and then if no reply, then it may be best to go through with court action.