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Eversmart / Utilita

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  • Bendo
    Bendo Posts: 546 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    Utilitia have finally got round to sending me my final Eversmart bill, £69 in credit and will send me a cheque apparently.
  • Mister_G
    Mister_G Posts: 1,946 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Yes, I got my final Eversmart/Utilita Bill.  It's only taken them 10 months!

    However, they seem to have got it right.  I owe them about £120, which ties up with my calculations.  At least the money has been sitting in my account rather than theirs!
  • JohnB47
    JohnB47 Posts: 2,668 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 8 July 2020 at 9:27AM
    I received final Eversmart and Utilita bills on 29th Feb, showing a credit of £17.94. Looks like my cheque from Utilita will soon be on the way. Whoopee.
  • TangoGolf
    TangoGolf Posts: 22 Forumite
    Part of the Furniture 10 Posts Name Dropper
    Have any of you actually received the cheque yet. I am still waiting for mine advised in a letter dated mid May?
  • Jojomissy
    Jojomissy Posts: 91 Forumite
    Eighth Anniversary 10 Posts
    TangoGolf said:
    Have any of you actually received the cheque yet. I am still waiting for mine advised in a letter dated mid May?
    I was sick of waiting so sent a direct message on Twitter and they agreed to bank transfer. 
  • Utilitia are a shocking company. I have a disability and had started a new job around the time Eversmart went under so must admit I didn't pay as much attention as I should. I wish I had. Utilitia have charged me just under double what Eversmart were! I have left them now but I am still disputing the amount. They are not providing meter readings just say they 'have them'. I am insisting on these. Given the guidance from Ofgem on the charges involved when a provider goes under i feel they are in breach of their guidelines and have told them so. I've advised that if I don't get some resolution soon - complaint has dragged on for weeks - I'm taking my complaint to Ofgem. 

    Anyone successfully complained about these cowboys already? 
  • HHarry
    HHarry Posts: 986 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Utilitia are a shocking company. I have a disability and had started a new job around the time Eversmart went under so must admit I didn't pay as much attention as I should. I wish I had. Utilitia have charged me just under double what Eversmart were! I have left them now but I am still disputing the amount. They are not providing meter readings just say they 'have them'. I am insisting on these. Given the guidance from Ofgem on the charges involved when a provider goes under i feel they are in breach of their guidelines and have told them so. I've advised that if I don't get some resolution soon - complaint has dragged on for weeks - I'm taking my complaint to Ofgem. 

    Anyone successfully complained about these cowboys already? 
    Yes, I took my complaint to the Ombudsman who ruled in my favour, although I’m still waiting for Utilita to act.

    They used incorrect Gas & Electricity readings on the changeover date from Eversmart.  It worked in their favour as their tariff was more expensive.
    They updated the gas reading, but after 3 attempts hadn’t changed the Electricity and were threatening debt collectors.  My complaint was never even acknowledged.
    The Ombudsman ruled they had to provide an accurate bill, a letter of apology, and £40 compensation.  That was supposed to be done by the 7th July, but they have another 2 weeks to allow for ‘postage’.  I’m not holding out much hope that anything will turn up tomorrow.
  • Bendo
    Bendo Posts: 546 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    Bendo said:
    Utilitia have finally got round to sending me my final Eversmart bill, £69 in credit and will send me a cheque apparently.

    Oddly enough, I'm still waiting... Time to start moaning on Twitter etc I think.
  • molerat
    molerat Posts: 34,494 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 May 2021 at 6:58PM
    Daughter finally received her Eversmart refund cheque from Utilita today.  She left Eversmart a couple of days before they went belly up, had an estimated final bill early Sep 19 followed by a correct final bill late Sep 19 then and had a letter in May 20 stating a refund will be processed.  Now one year later that cheque arrived !
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