Expedia hotel refund

ab2490

Hi I hope someone can help me please?

I made a hotel booking through Expedia and paid on a MasterCard however, on my statement the money has been taken by the hotel and not Expedia.

As I have now had to cancel my reservation I requested a refund through Expedia and was told I would receive this in 30 days which at the latest would have been 3 June. I have still not received this and contacted Expedia 3 times who have told me that they do not have the monies to refund me.

Today I have received an email from Expedia who have contacted the hotel and have requested for my postal address so that they can send me a cheque. This hotel is in America so the cheque would be in dollars which I’m not sure I would even be able to bank in the UK and if so I would probably have a currency conversion fee so would not receive the expected amount back.

Do I have to accept a cheque as a refund? I thought I should be refunded the same method that I paid. This refund has not been given as goodwill due to COVID19, I booked a refundable rate and will be losing 10% of the total amount due to the cancellation.

Thank you in advance.

Life__Goes__On

ab2490 said:

Hi I hope someone can help me please?

I made a hotel booking through Expedia and paid on a MasterCard however, on my statement the money has been taken by the hotel and not Expedia.

As I have now had to cancel my reservation I requested a refund through Expedia and was told I would receive this in 30 days which at the latest would have been 3 June. I have still not received this and contacted Expedia 3 times who have told me that they do not have the monies to refund me.

Today I have received an email from Expedia who have contacted the hotel and have requested for my postal address so that they can send me a cheque. This hotel is in America so the cheque would be in dollars which I’m not sure I would even be able to bank in the UK and if so I would probably have a currency conversion fee so would not receive the expected amount back.

Do I have to accept a cheque as a refund? I thought I should be refunded the same method that I paid. This refund has not been given as goodwill due to COVID19, I booked a refundable rate and will be losing 10% of the total amount due to the cancellation.

Thank you in advance.

You would take a big hit with a cheque in dollars.
Your best bet is to issue a Chargeback on your card again the transaction

Raise a "Chargeback" against the transaction stating, although you have a fully refundable room  if cancelling,  you have cancelled and are refusing a refund.  Use the booking info that states you have free cancellation and the info that stated you have cancelled.
Normally with a Chargeback the money is returned once it’s processed

The Hotel can dispute the Chargeback, but it must supply evidence to the card company.

If the hotel is successful, then the Chargeback is reversed and the money taken back  from your account

If that fails then it's a Section 75 on the credit card.

This way you should get back what you paid (but it might take a while.