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Easyjet

Hi, I have an Easyjet account which the website says mine is locked as I have tried too many times to access. This is nonsense and they offer no way of resetting it. It appears to me to be virtually impossible to contact them. Does anyone know how to make contact as all I want to do at this stage is check on the amount of booked seats in case they decide to cancel as I have to pay for the accommodation in September. Thanks.

Comments

  • twopenny
    twopenny Posts: 8,838 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Give them a ring - phone number bottom 'Call  Us' then Local Telephone Numbers.
    You may have to ring several times to get through at the mo. Or maybe not.
    Lots of accounts for all sorts of things can and do get blocked and with few staff monitoring at the moment anywhere it's probably just a glitch.

    I can rise and shine - just not at the same time!

    viral kindness .....kindness is contageous pass it on

    The only normal people you know are the ones you don’t know very well


  • Penny_Watcher
    Penny_Watcher Posts: 3,518 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    Hi, I have an Easyjet account which the website says mine is locked as I have tried too many times to access. This is nonsense and they offer no way of resetting it. It appears to me to be virtually impossible to contact them. Does anyone know how to make contact as all I want to do at this stage is check on the amount of booked seats in case they decide to cancel as I have to pay for the accommodation in September. Thanks.

    Hi Hugh,
    I have a similar issue. Did you ever get through on the phone?  I need information from easyJet in order to access my account. I can't get any kind of reply from them.

    You cannot live as I have lived an not end up like me.

    Oi you lot - please :heart:GIVE BLOOD :heart: - you never know when you and yours might need it back! 67 pints so far.
  • Penny_Watcher
    Penny_Watcher Posts: 3,518 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    Hi, I have an Easyjet account which the website says mine is locked as I have tried too many times to access. This is nonsense and they offer no way of resetting it. It appears to me to be virtually impossible to contact them. Does anyone know how to make contact as all I want to do at this stage is check on the amount of booked seats in case they decide to cancel as I have to pay for the accommodation in September. Thanks.

    Hi Hugh,
    I have a similar issue. Did you ever get through on the phone?  I need information from easyJet in order to access my account. I can't get any kind of reply from them.

    Just to follow up - I managed to get through to a very helpful human being this morning.  25 minutes on hold first, but they managed to solve my problem.


    You cannot live as I have lived an not end up like me.

    Oi you lot - please :heart:GIVE BLOOD :heart: - you never know when you and yours might need it back! 67 pints so far.
  • Hello, I'm due to fly with easyjet to France in just over a months time. Has anyone had any experience flying with them under current conditions. What happens if the flight was originally fully booked and they can only fly at 50% capacity to allow social distancing, could they potentially cancel my flights?
  • Alisha2008
    Alisha2008 Posts: 1,155 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I've tried ringing twice this morning but there's no option to wait, they just hung up on me. Is it just a matter of keep trying??
  • Alisha2008
    Alisha2008 Posts: 1,155 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker

    Flights are full as normal, there's no social distancing
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