We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Turkish Airlines refund??

shar96
shar96 Posts: 1 Newbie
edited 19 May at 3:47PM in Coronavirus Board
I am trying to get a refund for my cancelled flights with Turkish Airlines, on their website I can only get air miles or a voucher, and when I phone their call centre its an automated system, after typing in my ticket number it says transactions cannot be performed on this ticket number and it diverts me back to the main menu. I've tried pressing every numbered option and cant speak to a human being. Really want a refund back onto my bank card, any advice?? PS These tickets are worth just over £700!

Comments

  • Alan_Bowen
    Alan_Bowen Posts: 4,936 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If you can show you have used every method possible and they are refusing a refund, then make a claim against the card you used to buy the ticket. Assuming the first flight was from the UK, EU261 entitled you to a refund within 7 days of the cancellation of the flights
  • bookgirl_2
    bookgirl_2 Posts: 122 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    You need to call and get through to a person - they will refund but are currently saying it will be 60 days for processing.  The UK number is 020 7471 6666 and I think it was option 2 which was needed.  
    Married MSE style (sort of) 9/10/10 :j
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.