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Hotel Booking - Non refundable rate - no voucher, no refund
pimento
Posts: 6,243 Forumite
We booked a two night stay in an Ibis Hotel in the Netherlands as part of a two week trip through Holland, Sweden, Denmark and Norway. Departure was supposed to be June 24th. Our flights into Amsterdam have been cancelled.
The hotel we booked was done on a no refunds, no changes rate. Obviously, we can't get there and have advised the hotel that we would like to defer until it is safe to travel and we're happy to accept a credit note or voucher. They have refused both. Do we have any rights at all?
The hotel we booked was done on a no refunds, no changes rate. Obviously, we can't get there and have advised the hotel that we would like to defer until it is safe to travel and we're happy to accept a credit note or voucher. They have refused both. Do we have any rights at all?
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
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If the hotel is open then no, the pitfall of booking a non-refundable room.pimento said:We booked a two night stay in an Ibis Hotel in the Netherlands as part of a two week trip through Holland, Sweden, Denmark and Norway. Departure was supposed to be June 24th. Our flights into Amsterdam have been cancelled.
The hotel we booked was done on a no refunds, no changes rate. Obviously, we can't get there and have advised the hotel that we would like to defer until it is safe to travel and we're happy to accept a credit note or voucher. They have refused both. Do we have any rights at all?
Travel insurance is the backup for this eventuality.
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"1 -
Oh, forgot to say, it was through Booking.com. If we had booked directly with the hotel or through Ibis (Accor) they would have given us a voucher."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
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As you said you booked it on no refund no change rate, so cheaper, which is what they are sticking to. Assuming the hotel is still open. Unless you booked it as a package how you get to the hotel is not their issue.
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Have you looked at alternative means of travel? Flights, ferry, Eurostar? The Netherlands reopens to UK travellers on 15/6, though quarantine on arrival 'is strongly advised'.No free lunch, and no free laptop
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We live in Devon so are really dependent on the flights from either Exeter or Bristol. The two night stay was the starting point of a two week tour and I don;t really fancy spending two nights in a place where nothing is open.
I do have travel insurance with Staysure but I'm a bit miffed that if I had booked direct with Accor (at the same price) they would have given me a voucher. I don't want a refund, we will be taking the trip just not while I have to wear a mask (I'm in the vulnerable category)."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0 -
Sorry, but you don't have any right to a refund under the terms you contracted to.No free lunch, and no free laptop0
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OK at least I know. I have written a begging email direct to the hotel and if they refuse I will try to claim on my holiday insurance. If I do have to claim we won't be using Accor next time. I'm a Silver Member too so they'll lose all my business."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
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pimento said:OK at least I know. I have written a begging email direct to the hotel and if they refuse I will try to claim on my holiday insurance. If I do have to claim we won't be using Accor next time. I'm a Silver Member too so they'll lose all my business.
Surely the point is that you didn’t use Accor, you used booking.com. Had you used Accor you would have got the voucher.2 -
Yes, my mistake. To their credit, Booking.com did contact the hotel on my behalf a few weeks ago when it was obvious that we wren't going to able to go. Oh well, we'll just have to see how it plays out.
Accor are the ones who will ultimately get my money, not Booking.com. (minus whatever commission they charge)"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0 -
At least I'm covered for Covid-19 with StaySure."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
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