Strange goings-on with Ovo

Mikeg31

About six years ago I recommended my married sister to swap her tariffs. She chose Ovo and has been satisfied ever since. This week she received her latest bill but it was addressed to her but had my name tacked on the end. I have not been a customer for several years. When she phoned them it seems that for some reason I have been legally liable for their fuel bills should she ever defaulted. No one could explain why this was or why it suddenly appeared. Could this be as a of consequence of my recommendation all those years ago? What they had to do was terminate that account and create an identical one in terms of dates and pricing for my sister. The call lasted over an hour! Has anyone else experienced this? Is this a hidden sting in the recommendations terms?

Biscuit_Tin

Mikeg31 said:

About six years ago I recommended my married sister to swap her tariffs. She chose Ovo and has been satisfied ever since. This week she received her latest bill but it was addressed to her but had my name tacked on the end. I have not been a customer for several years. When she phoned them it seems that for some reason I have been legally liable for their fuel bills should she ever defaulted. No one could explain why this was or why it suddenly appeared. Could this be as a of consequence of my recommendation all those years ago? What they had to do was terminate that account and create an identical one in terms of dates and pricing for my sister. The call lasted over an hour! Has anyone else experienced this? Is this a hidden sting in the recommendations terms?

No, it would only be possible if you had explicitly agreed to act as legal guarantor for your married sister in regards to any credit extended to her by Ovo, and you had not since rescinded that guarantor liability.

Cardew

I suspect it is simply some operative mistakenly puting you as living with your sister  and thus you could be covered by the 'jointly and severally liable' provision.

If recommendations made you liable, Martin Lewis has got problems

burner03

Ask your sister to stop paying and ask them to take you to court to recoup. Be interesting case!

pochisoldi

Looks like they are having a bit of a TSB moment after "moving over to a new system" in the middle of April.
Other highlights I've seen so far. - (1) messing around with reward payments (last month approx 10% of what it should be),
(2) silently cancelling a "bill" for the period 13th Apr-12th May (with manual readings taken/provided on the 12th) and replace it with another one which has had a day's worth of (over)estimated consumption added.
(3) Instead of showing a simple ledger style account balance, the balance shown on the website takes into account the standing charge. So if your direct debit and "monthly bill" are applied on the 16th, instead of the balance remaining the same until the next bill or DD drops, each day the "balance" goes down. Try balancing that account...