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Hotel part refund

Snawba56
Snawba56 Posts: 1 Newbie
edited 19 May 2025 at 3:47PM in Coronavirus Board
We had literally just arrived for a holiday in Spain when lockdown occurred and thankfully managed to get a repatriation flight home.
We booked a 14 night stay in a hotel using Alpharooms and only used 4 of our nights and have been trying unsuccessfully to obtain  a refund for the remaining 9 nights. 
We have had no useful communication from them at all  and our emails are now just being ignored. They are not accepting telephone calls. 
Can anyone advise us what to do. 

Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    So the rooms were not available for the remaining ten nights?
    What does your travel insurance offer?
    No free lunch, and no free laptop ;)
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