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Stena Line (Harwich to Hook of Holland)

chopperpete
chopperpete Posts: 12 Forumite
Eighth Anniversary Combo Breaker First Post
edited 19 May 2025 at 4:47PM in Coronavirus Board
hi, ive been told by stena that I cant get my money back. only a voucher to use by Nov this year. I don't need to travel to Holland now as the event was cancelled because of the virus. I bought my ticket with my bank card and Barclays say there is nothing they can do. Any help/advice very much appreciated

Comments

  • chopperpete
    chopperpete Posts: 12 Forumite
    Eighth Anniversary Combo Breaker First Post
    someone must be able to help me
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you bought a non-refundable ticket, then no. The service is available for you to use if you wish-the cancellation of the 3rd party event is not Stena's responsibility. Barclays won't do a chargeback because the supplier has not failed to supply the service.
    You can either accept the voucher or try to claim on your travel insurance.
    No free lunch, and no free laptop ;)
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