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Refused Refund

Ladyarcher
Ladyarcher Posts: 14 Forumite
Fourth Anniversary Combo Breaker First Post
edited 19 May 2025 at 3:47PM in Coronavirus Board
I had a B&B booked in Fort William for the night of the 2nd July and prepaid £80. As I am unable to travel due to coronavirus I explained this to them and they are refusing a refund.  Any thoughts on what I can do please

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Wait for them to cancel your booking and then ask for your refund.

    If they're allowed to be open for business at the time and you cancel, then you won't get a refund.
  • JamoLew
    JamoLew Posts: 1,800 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Technically, you are able to travel - just not stay overnight.
    That's 3 weeks away - so things may change a lot.
    Have you asked them specifically "If I turn up on the 2nd July, will the room be available for me to stay in?"
    If they say no, they have cancelled, and you should be due a refund.
    Check the booking T&Cs about cancellation, but DO NOT cancel the booking yourself if you want any chance of your money back
  • pphillips
    pphillips Posts: 1,634 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    edited 9 June 2020 at 12:48PM
    They don't have to provide a refund if you cancel, have you asked if you can amend your booking to a different date?
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    It's a waiting game for you atm
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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