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Update from ABTA
missile
Posts: 11,879 Forumite
The short version is "You will not get a refund any time soon and we will do nothing to assist you" https://www.abta.com/news/coronavirus-outbreak
"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:
Ride hard or stay home :iloveyou:
1
Comments
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Yep, might have been better if they had said they were supporting customers and they expect travel companies to adhere to the law of the land.0
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ABTA's customer service is appalling right now. The acid test of any form of 'insurance' is what happens when you need to make a claim and having submitted a claim relating to CMV going bust at the end of July, the best I've got out of them is it's taking 6 months to process claims!!! They don't respond to messages on their own portal; phone calls get diverted to people who tell you it's not their job. Really makes you wary of paying any money to anyone in the travel business right now in case you can't use the booking you make and need a refund.0
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If you paid by credit card have you opened a S75 claim?0
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I made successful charge back for two holidays booked with NW credit card.Caz3121 said:If you paid by credit card have you opened a S75 claim?"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0
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