Double refund - Chargeback can I keep money after error?

Lawrodavis
Lawrodavis Posts: 2 Newbie
edited 19 May at 4:47PM in Coronavirus Board
My flights booked through a third party were cancelled and I was told that I would receive a refund in 6 weeks. 
6 weeks went by and I hadn't received anything from the company so I contacted my bank who issued a chargeback and I got my refund back instantly.

1 month later, (Last week) I got a notification showing that the company had sent me the refund. 

So I now have two lots of money (Two refunds) back. 

What are my rights and what should I now do? The company were extremely difficult and uncooperative at the time my flights were cancelled alongside deducting money from my refund so I would be very happy to keep the second refund as a form of compensation.




Comments

  • Mrsn
    Mrsn Posts: 1,430 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Keep the money in the bank from the chargeback because once the company is notified of what your bank has done it will be disputed and the amount will be redebited.

    You do not have the right to keep the 2nd amount as “compensation”. 
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Wait till the 45 days are up on the Chargeback if you still have the money  you need to report it.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • SevenOfNine
    SevenOfNine Posts: 2,383 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    This happened when I did a chargeback some time ago, the bank did exactly as Mrsn describes.  It's not an error, just a question of timing, though I did wonder if the action of a chargeback had been what pushed my supplier into refunding (when they had been in incommunicado previously), with a 'dispute' raised at the same time, hence the bank took it back.
    Seen it all, done it all, can't remember most of it.
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