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Locked in a Room Escape Experience - sent vouchers and now will not provide a refund
Kazooble
Posts: 1 Newbie
I booked 10 places at an Escape Room for my Sons 21st. It was booked for 28th March but when it became clear that they would not be in a position to open I asked for a refund. I was offered to "Delete my booking and receive vouchers" I was not given the option for a refund so I accepted this. 3 months on with no update on when they may be able to open or even if they will open again I requested a refund again as the occasion as long since passed. I have been told that as I accepted vouchers they can no longer issue a refund. Can I demand a refund?
Anyone had similar experiences?
Anyone had similar experiences?
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Comments
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What do the T's & C's state? I must admit i wouldn't have booked anything at all on that date, that was after the lockdown was put into place, you were taking rather a big risk.
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I read that as OP booked for 28th March - as in that was the day it was due to take place.poppy12345 said:What do the T's & C's state? I must admit i wouldn't have booked anything at all on that date, that was after the lockdown was put into place, you were taking rather a big risk.
OP, how did you pay?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
You booked to take part in an activity where you are trapped in a puzzle with no obvious way to escape. You are getting the super extended version at no extra cost.
I don't think you were obligated to accept vouchers, but now that you have then the rights to a refund are possibly reduced. What do the Ts&Cs say on the vouchers? There is also content about this under the travel guide and the competition investigation into cancellations - it does not specifically cover escape rooms, but the principles apply.
EDIT - here is the link to the guide:
https://www.moneysavingexpert.com/news/2020/04/watchdog-to-investigate-coronavirus-cancellation-policies-/
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Does it really matter if you do the date later on in the year? hes 21 not 3. Sure he can understand.
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Maybe the OP is concerned about the business re-opening?0
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The chances are if they are not going to re-open they won't be issuing refunds anyway.
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