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Query about energy credit refund.
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My query is regarding getting refund of credit from Utilita (I am a former customer of Eversmart energy)
I was a customer of Eversmart energy (for Electricity) until 18/05/2019 and I had provided them all readings till the end. I was never given the final bill or statement of what i need to pay or what will be refunded to me. I tried to contact them multiple times via online chat and phone but was never able to get in touch with some one.
I was unaware of ES going bust and that their customers were transferred to Utilita until I received a latter from Utilita a week ago. This includes my final bill from Ever Smart Energy dated 18/05/2019 and covering latter informing me that my account is in £91.80 credit and If I had left ES energy before 18-September-2019 they (Utilita) will send me a cheque refund normally within 14 working days. There is no date on their covering letter so I don't know when it was printed.
Now I want to know if Utilita has broken broken rules in regards to
1) Issuing me final bill over 1 year after I left the company.
2) Issuing of refund of credit.
Am I eligible for any compensation for the late payment of credit on my account (which hasn't happened yet). Example -> https://forums.moneysavingexpert.com/discussion/6102681/energy-credit-refund-confusion/p1
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I'm pretty sure the SOLR is exempt from the above.1
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majeedk said:1) Issuing me final bill over 1 year after I left the company.2) Issuing of refund of credit.Am I eligible for any compensation for the late payment of credit on my account (which hasn't happened yet).
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