Query about energy credit refund.

majeedk

My query is regarding getting refund of credit from Utilita (I am a former customer of Eversmart energy)

I was a customer of Eversmart energy (for Electricity) until 18/05/2019 and I had provided them all readings till the end. I was never given the final bill or statement of what i need to pay or what will be refunded to me. I tried to contact them multiple times via online chat and phone but was never able to get in touch with some one.

I was unaware of ES going bust and that their customers were transferred to Utilita until I received a latter from Utilita a week ago. This includes my final bill from Ever Smart Energy dated 18/05/2019 and covering latter informing me that my account is in £91.80 credit and If I had left ES energy before 18-September-2019 they (Utilita) will send me a cheque refund normally within 14 working days. There is no date on their covering letter so I don't know when it was printed.

Now I want to know if Utilita has broken broken rules in regards to

1) Issuing me final bill over 1 year after I left the company.

2) Issuing of refund of credit.

Am I eligible for any compensation for the late payment of credit on my account (which hasn't happened yet). Example ->  https://forums.moneysavingexpert.com/discussion/6102681/energy-credit-refund-confusion/p1

stewie_griffin

I'm pretty sure the SOLR is exempt from the above.

MWT

majeedk said:

1) Issuing me final bill over 1 year after I left the company.

2) Issuing of refund of credit.

Am I eligible for any compensation for the late payment of credit on my account (which hasn't happened yet).

No, nothing owed for the final bill, but having now delivered the final bill, if they fail to send the payment to you within 10 working days (14 calendar days) they could become liable for compensation on that point.