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Country Boarders are Closed to the UK, Am I entitled to a refund?

cwaite
cwaite Posts: 69 Forumite
Part of the Furniture 10 Posts Name Dropper Combo Breaker
edited 19 May at 4:47PM in Coronavirus Board
I have a once in a lifetime holiday booked to the Maldives in September and the company I booked the ATOL Protected Package Holiday with are demanding I pay the balance within 4 weeks.
At the present time the Maldives are opening their boarders to certain countries from 1st July 2020, however the UK isn't one of those countries, so if come September the FCO are allowing travel but the Maldives are still not accepting visitors from the UK am I entitled to a full refund for the holiday? Does anyone know the answer?
I am trying to find out as I have been saving for many years for this holiday and really don't want to throw any more of my hard earned money down the drain.

Comments

  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
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    edited 7 June 2020 at 11:46AM
    Yes, you are entitled to a full refund as it's a package holiday
    https://www.abta.com/tips-and-advice/is-my-holiday-protected/new-package-travel-regulations
    "The new regulations give customers the right to cancel where the incident significantly affects the performance of your holiday"
    No one could claim not being allowed to enter isn't a significant change.


    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • cwaite
    cwaite Posts: 69 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    Thank you for this my holiday is covered under ATOL do you know if ATOL are the same?
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    cwaite said:
    Thank you for this my holiday is covered under ATOL do you know if ATOL are the same?
    The ATOL cert is for if the company stops trading, is they do you are covered with that cert.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • cwaite
    cwaite Posts: 69 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    edited 7 June 2020 at 1:32PM
    So as I have ATOL protection rather than ABTA protection does this mean I would not be entitled to a refund, if they do not open their boarders to the UK.
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    ATOL  protects you from if the package included a flight, ABTA protects you if your package doesn't include flights.
    But both are if a a company fails.

    What protects you  is the Package Travel and Linked Travel Arrangements 2018
    If what whatever reason they can not fulfill the package holiday (single contract), then you are entitled a full refund from your travel agent.


    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • cwaite
    cwaite Posts: 69 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    That's great news, Thank you for explaining this!
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