Last minute.com

AndyA10

Hello , advise or have help with refunds on holidays booked with Lastminute.com? ......I booked a holiday in April and waiting for my refund, Last minute.com advised they are waiting for refunds from the airline and hotel. After I contacted the hotel they confirmed they didn’t charge LM.com and no payment taken or have they been contacted by LM.com . This seems completely wrong and I’m getting nowhere with them? Thanks 

Butts

AndyA10 said:

Hello , advise or have help with refunds on holidays booked with Lastminute.com? ......I booked a holiday in April and waiting for my refund, Last minute.com advised they are waiting for refunds from the airline and hotel. After I contacted the hotel they confirmed they didn’t charge LM.com and no payment taken or have they been contacted by LM.com . This seems completely wrong and I’m getting nowhere with them? Thanks 

I don't want to dampen your spirits but don't look at their Trustpilot Reviews !!
Which Airline formed the flights part of your trip ?

Nebulous2

In my experience lastminute.com has been spectacularly poor. Here they are calling for quicker refunds from airlines however, so they do seem to be shifting some of the blame. 

https://news.google.com/articles/CAIiEP48dwcoNAQtK3pFALqFpUMqGQgEKhAIACoHCAowsajvCjDlgLYCMIDVjAY?hl=en-GB&gl=GB&ceid=GB%3Aen

AndyA10

Butts said:

AndyA10 said:

Hello , advise or have help with refunds on holidays booked with Lastminute.com? ......I booked a holiday in April and waiting for my refund, Last minute.com advised they are waiting for refunds from the airline and hotel. After I contacted the hotel they confirmed they didn’t charge LM.com and no payment taken or have they been contacted by LM.com . This seems completely wrong and I’m getting nowhere with them? Thanks 

I don't want to dampen your spirits but don't look at their Trustpilot Reviews !!
Which Airline formed the flights part of your trip ?

Hi Butts

Ryan Air is the flight operator, thanks 

Westin

AndyA10 said:

Hello , advise or have help with refunds on holidays booked with Lastminute.com? ......I booked a holiday in April and waiting for my refund, Last minute.com advised they are waiting for refunds from the airline and hotel. After I contacted the hotel they confirmed they didn’t charge LM.com and no payment taken or have they been contacted by LM.com . This seems completely wrong and I’m getting nowhere with them? Thanks 

I suspect this is because LM have used an intermediary to make the hotel reservation.  Whilst the hotel may not have yet received your money (or possibly even your name and reservation details), LM may indeed of paid the third party bed bank for your stay and may be needing to wait for that transaction to be dismantled and refunded from that other party.

Topping this off is that LM are often reported as being poor at the best of times for post-sales service.  Adding to this the CV19 issue, thousands of travel arrangements cancelled and that the main service centre is in Spain where they are only now returned to offices in limited numbers to work - I suspect they are very behind.

Life__Goes__On

AndyA10 said:

Hello , advise or have help with refunds on holidays booked with Lastminute.com? ......I booked a holiday in April and waiting for my refund, Last minute.com advised they are waiting for refunds from the airline and hotel. After I contacted the hotel they confirmed they didn’t charge LM.com and no payment taken or have they been contacted by LM.com . This seems completely wrong and I’m getting nowhere with them? Thanks 

Who was the payee on the transaction?

6022tivo

I cancelled my hotel as it had free cancellation over a month before I was due to stay. 
They have change the status many times on my booking, now stating they are attempting to get a refund from the hotel. 
The hotel never got paid as the reservation was cancelled for free. 

Couple of questions. 
How can Lastminute lie constantly to avoid obligations. 
How have they still got a ATOL license?? 
It's only a small amount, so I'm not bothered, I am however frustrated and annoyed about a company trading and constantly lying to their customers.. 

Life__Goes__On

6022tivo said:

I cancelled my hotel as it had free cancellation over a month before I was due to stay. 
They have change the status many times on my booking, now stating they are attempting to get a refund from the hotel. 
The hotel never got paid as the reservation was cancelled for free. 

Couple of questions. 
How can Lastminute lie constantly to avoid obligations. 
How have they still got a ATOL license?? 
It's only a small amount, so I'm not bothered, I am however frustrated and annoyed about a company trading and constantly lying to their customers.. 

Hopefully something will be done about them, one of the worse holiday companies