12 Month Battle Won against DPD courier network

Vesey

As a small business owner I contested surcharges that were applied to our account by the Courier Network DPD.  From March 2019 surcharges of £18.00 per parcel were added to shipments that they considered ugly!!!!   Invoices were not paid as I contested the charges amounting to over £500. 
DPD embarked upon an aggressive recovery process culminating in a court case held at Bristol Court today where we defended our position.
The Judge ruled that the charges were unlawful and outside of their terms and conditions. The case was struck off.
I know that many small business owners were affected by these sudden and surreptitious surcharges.. If you contested these charges within six months of invoice date I suggest that these costs can still be recovered. DPD in our case did not act within their terms and conditions and failed to communicate accurately their definition of an ugly parcel. Their website and terms were considered misleading and unclear. A victory for small business against a corporate bully. 
 

merlin_e

Vesey said:

As a small business owner I contested surcharges that were applied to our account by the Courier Network DPD.  From March 2019 surcharges of £18.00 per parcel were added to shipments that they considered ugly!!!!   Invoices were not paid as I contested the charges amounting to over £500. 
DPD embarked upon an aggressive recovery process culminating in a court case held at Bristol Court today where we defended our position.
The Judge ruled that the charges were unlawful and outside of their terms and conditions. The case was struck off.
I know that many small business owners were affected by these sudden and surreptitious surcharges.. If you contested these charges within six months of invoice date I suggest that these costs can still be recovered. DPD in our case did not act within their terms and conditions and failed to communicate accurately their definition of an ugly parcel. Their website and terms were considered misleading and unclear. A victory for small business against a corporate bully. 
 

Congratulations on your successful win.

We are an online sales business and have used DPD for a couple of years as one of our courier services.

we were never aware that the charges they were making were unlawful and outside of their terms and conditions.

We have just received their monthly invoice for May and certainly won't be paying them the £18 per parcel surcharge. We will follow your advice and challenge our last 6 months fees as well and look foward to them being refunded in due course.

Many thanks for joining MSE and alerting us all to this scam. I'm sure your legal win will assist many other MSE readers who also use this courier. Hopefully they too will read about your case and will no longer be paying this courier their surreptitious charges.

These corporate bullies should not be allowed to ruin us smaller businesses with their surreptitious charges.