VWFS payment holiday credit score

T444123

I applied for a payment holiday with volkswagen which was agreed a week or so before my payment was due. I cancelled my direct debt as i was told to by their team. No payment was ever requested

i have just had a late payment mark registered with credit expert/experian  against my VW account

is this normal and will be rectified easily enough? Im pretty sure it was stated no impact to credit file

i have not received any letter stating payment was unsuccessful or my account is in arrears. Surely they wojld have sent me one out normally

Grumpy_chap

Second thread on the same topic in a few hours.  Perhaps there is an issue, maybe this will helpo:
https://forums.moneysavingexpert.com/discussion/6152456/problems-with-vw-payment-holiday#latest

T444123

Thanks but slightly different. Mine definitely was approved just not sure why i now have a late payment mark against my file. Annoying as about to remortgage 

Galloglass

You might want to go back to them and point them to the FCA guidance on the matter
https://www.fca.org.uk/publications/finalised-guidance/motor-finance-agreements-and-coronavirus-temporary-guidance-firms

Firms should also ensure no default or arrears charges are levied in relation to payments missed in these circumstances.

Should it not be rectified a complaint and compensation for the "tort" should be in order. You escalate it to the Financial Ombudsman if you get no satisfaction from them