School trip

snakebelly

I had an email from my daughters school a while back saying the school trip has been cancelled,  she was due to go to Bude last week. We understand the cancellation, that's fine. The issue is the school sent us an email informing us that the holiday people will be refunding 50% of the total cost and the school will try and get the other 50% back from their insurance company, the total cost was around £475 which we had to pay in full. Will we only be entitled to 50% or are we entitled to get the full 100% back, if so, who's responsibility is it to refund us?
Many thanks 
Neil

victor2

It depends what your contract (if there was one) with the school was. What conditions were attached to the requirement to pay £475?

If the school have said they are getting 50% back from the holiday people and hoping to get 50% from their insurers, then that will all be presumably passed on to you. If you also had travel insurance that would cover your daughter, you might be able to claim on that, but only if the school fail to get the 50% balance back from their insurers. You can't claim on your own insurance if the school successfully claim on theirs and reimburse you.

[Deleted User]

I think you will just have to wait and see what the school's insurance company come back with.   If they decline then look to how you paid it individually.   Was it by card?  Maybe a chargeback?   On the basis of services not delivered?

Life__Goes__On

snakebelly said:

I had an email from my daughters school a while back saying the school trip has been cancelled,  she was due to go to Bude last week. We understand the cancellation, that's fine. The issue is the school sent us an email informing us that the holiday people will be refunding 50% of the total cost and the school will try and get the other 50% back from their insurance company, the total cost was around £475 which we had to pay in full. Will we only be entitled to 50% or are we entitled to get the full 100% back, if so, who's responsibility is it to refund us?
Many thanks 
Neil

Did the school explain why it only got 50% back?

snakebelly

Iwe had to pay through their online portal, a system called ParentPay, it's how we pay for the school meals and all trips.
The school did  not give  a reason for only getting 50% back
Thank you for all of your replies 
Neil

Life__Goes__On

snakebelly said:

Iwe had to pay through their online portal, a system called ParentPay, it's how we pay for the school meals and all trips.
The school did  not give  a reason for only getting 50% back
Thank you for all of your replies 
Neil

I've seen a few issue with schools on here,  beginning to wonder that as it's not their money but the parents, they aren't exploring all avenues with their suppliers.

mintymoneysaver

We are a school who are currently struggling with this problem. The company we use have sneakily only cancelled 14 days before we were due to go, which states that they have to keep 25% of the booking costs. If they had cancelled the day before it would only have been 10%. We are trying to go through our insurers too, as this is totally unfair on the parents.