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Expedia Refund

moonbrown
moonbrown Posts: 16 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 19 May 2025 at 3:47PM in Coronavirus Board
Hello, I was wondering if anyone can help please?   We booked a flight, hotel etc to New York for 07th April this year.  This was cancelled due to COVID-19 we have got our money back for the hotel but they are refusing to refund us for the flights which were with Virgin Airlines.  Expedia are saying that we have to contact Virgin direct and Virgin are saying we have to get the money back from Expedia Direct.   We are going round in circles and getting nowhere! 
Thank you 

Comments

  • manetti
    manetti Posts: 94 Forumite
    Fifth Anniversary 10 Posts Name Dropper
    Who was the payment made to? If it was a card payment, who was listed on your statement?
  • moonbrown
    moonbrown Posts: 16 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    It was with Expedia.
  • esellek
    esellek Posts: 72 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    moonbrown said:
      Expedia are saying that we have to contact Virgin direct and Virgin are saying we have to get the money back from Expedia Direct.   
    Ha, me too, the same thing with one telling me to contact the other and vice-versa.  I've raised a chargeback with my CCC.
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    moonbrown said:
    It was with Expedia.
      Expedia should be refunded you, so as esellek has done, raise a Chargeback with your card company.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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