PHS Group Demanding Payment

bassistkris

I have a yearly contract with PHS Group for clinical waste as i am a tattooist so they do their part and take away my waste and sharps and things like that, however my problem is i have been sent an invoice for using the service for the next year and another invoice which is for the charge for them collecting my things, which i always thought was strange anyway as you have thought that was in the contract price, anyway, i have contacted PHS Group and they originally sent me this response for my query about putting things on hold until i am able to work again. "Thank you for your email.

 

"We are currently experiencing unprecedented times that are difficult for everyone, and we want to be able to offer support to you and your business. 
I understand you have requested adjustments to your account to cover the period of time that your site is/has been closed. Due to the uncertainty of when the restrictions currently in place will end or be relaxed, we are currently advising that all accounts, including any credits, will be fully reviewed when the servicing recommences at your site/s.
What I am able to confirm is that during the time where your service is suspended, no payment will be requested. When you are ready for the service to resume, please contact us, giving as much notice as possible as we expect this to be a busy time. At this point, any invoices that were issued during the suspension period will become payable.
Best wishes and stay safe."

i have now today received this email in regards to the previously discussed invoices 

"Dear Customer

Despite our previous email request for payment, we note that you still have invoices outstanding that have exceeded our agreed payment terms. It is important that you settle these today

To view the invoice/invoices that are overdue simply click on the secure link below:" I have only copied the section of the email that doesn't give my personal data. What am i to do? I feel really trapped in this situation, i have never missed a payment in my life and i don't know what to do or what i can do, i have sent another email with no response, i have messaged the FB page with no response and due to covid-19 no one is answering the phones to be able to speak to someone.

mattyprice4004

What was the original invoice date? 

rakha89

Have you tried clicking on the secure link in the email?. That should open the invoice(s) that remain outstanding.

bassistkris

mattyprice4004 said:

What was the original invoice date? 

april 2nd and april 21st, both during lockdown

bassistkris

rakha89 said:

Have you tried clicking on the secure link in the email?. That should open the invoice(s) that remain outstanding.

i know how to pay them, i'm just looking for advise as to if i HAVE to pay them, as they have said i don't need to until i am back to work and have now issued an email demanding i pay today

rakha89

bassistkris said:

rakha89 said:

Have you tried clicking on the secure link in the email?. That should open the invoice(s) that remain outstanding.

i know how to pay them, i'm just looking for advise as to if i HAVE to pay them, as they have said i don't need to until i am back to work and have now issued an email demanding i pay today

No, you don't have to pay them if you don't want to.
They can't force you.

Grumpy_chap

Did you respond to the invoices from April when the invoices were received, or just ignore them and let them go overdue?  The invoices (and reminders) will have been auto-generated and probably not linked to the team that did the suspension of service.  You need to find a way to engage with PHS and not be deemed to have ignored the invoices.

Thrugelmir

PHS like everyone else will be short staffed. Their departments are concentrated into large open plan offices. You should simply email back and say that you are still currently closed. PHS will have thousands of customers keeping on top of who has been open all the time, who has reopened and who is still closed is a time consuming task. Impossible to deal with all accounts on a micro basis. Bound to be cross over in communication. Accounts being separate to services.