Flight refund - credited twice?

jcrennie

Not sure where this best fits, but would just like some help please.

In March I purchased a flight from New Zealand to UK via Qantas, roughly at the cost of about £930 on my credit card. When I could not board the flight I asked for a refund. 60 days letter I recieve the refund to my credit card (slightly lower due to the exchange rate, but I can accept that). This was posted to my account on June 1st.

Yesterday I rang my bank and asked for the credit to be transferred to my current account to which they did and came through today. I then noticed a much larger sum in my current account than I was expecting. Checking my credit card statement, there has been a transaction 'QANTAS MOTO AUCKLAND' as well as non-transaction sterling fee on the 1st June, which was posted on the 2nd June.

So my credit card was credited another sum to my original refund e.g. this came to the value of £920. I am assuming this is an error in Qantas' behalf and they have potentially re-charged my credit card twice? Never seen anything like this before and a quick Google did not bring much up.

mattyprice4004

I'd wait a month in case it's an error that's recalled, then get in touch with Qantas to clarify. 

jcrennie

mattyprice4004 said:

I'd wait a month in case it's an error that's recalled, then get in touch with Qantas to clarify. 

Thanks that's helpful. It's strange as the transaction is different to my original one and it's broken down in to two payments. No idea what's happened, but I'm assuming it's an error. Not that I am complaining too much as I am down a lot from covid affected travel plans.