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Expedia vouchers for cancelled "non refundable" hotel booking.
omnitecgb
Posts: 2 Newbie
Hi all,
I hope you can help me.
We booked a hotel via Expedia back in September for 12 nights in Spain on a "non refundable" rate. The price was just over 2K and we are due to arrive at the hotel as of 20/06/2020. Obviously, we are now not going and so I contacted Expedia via chat to see my options. Eventually, I got a real person to exchange messages with.
They told me that as it was non refundable we are only entitled to a voucher, for the same amount, which can only be redeemed via Expedia for the same hotel for a stay within the next 12 months. I thought, this is OK and so they advised me to cancel my booking via the site and this would automate the voucher in the next 30 days.
I have not yet cancelled, I can do the cancel anytime up to 24 hours before I am due to arrive and so I took the time to check availability and prices for various dates between May-July 2021.
Here is where it goes wrong....the same hotel, the same dates, the same room in 2021 is almost double what we paid in 2020, in fact almost every combination of dates is never below 4K for the same number of nights at any time.
This is disgraceful and so I am asking opinions here on whether I can legally demand a refund. Just daylight robbery. I have looked into a Section 75 as booked with Visa but it says on the Visa website that it does not cover "aggregates" of which Expedia is one.
Thanks in advance and all answers are appreciated.
Mike
I hope you can help me.
We booked a hotel via Expedia back in September for 12 nights in Spain on a "non refundable" rate. The price was just over 2K and we are due to arrive at the hotel as of 20/06/2020. Obviously, we are now not going and so I contacted Expedia via chat to see my options. Eventually, I got a real person to exchange messages with.
They told me that as it was non refundable we are only entitled to a voucher, for the same amount, which can only be redeemed via Expedia for the same hotel for a stay within the next 12 months. I thought, this is OK and so they advised me to cancel my booking via the site and this would automate the voucher in the next 30 days.
I have not yet cancelled, I can do the cancel anytime up to 24 hours before I am due to arrive and so I took the time to check availability and prices for various dates between May-July 2021.
Here is where it goes wrong....the same hotel, the same dates, the same room in 2021 is almost double what we paid in 2020, in fact almost every combination of dates is never below 4K for the same number of nights at any time.
This is disgraceful and so I am asking opinions here on whether I can legally demand a refund. Just daylight robbery. I have looked into a Section 75 as booked with Visa but it says on the Visa website that it does not cover "aggregates" of which Expedia is one.
Thanks in advance and all answers are appreciated.
Mike
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Do you know whether the hotel is actually closed on the dates you are due to stay?0
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