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Refund full balance UK

maldondon
maldondon Posts: 5 Forumite
Part of the Furniture First Post Combo Breaker
edited 19 May 2025 at 3:47PM in Coronavirus Board
My UK cottage co. (Original Cottages), states that if I have paid in full and Covid prevents me going, that I will only be entitled to move the booking to another date and not a full refund. Is this correct ? Also would my insurer cover the full cost if the supplier refuses a full refund ?
Thanks

Comments

  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    maldondon said:
    My UK cottage co. (Original Cottages), states that if I have paid in full and Covid prevents me going, that I will only be entitled to move the booking to another date and not a full refund. Is this correct ? Also would my insurer cover the full cost if the supplier refuses a full refund ?
    Thanks
    It will depend if COVID-19 prevents you from going,  or prevents them from opening (legally there is a difference)
    For what's covered with your insurer will depend of your policy.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • manetti
    manetti Posts: 94 Forumite
    Fifth Anniversary 10 Posts Name Dropper
    When and where are you booked to stay?
  • maldondon
    maldondon Posts: 5 Forumite
    Part of the Furniture First Post Combo Breaker
    Southwold Suffolk 1st week in August.
    Also Life Goes On - what’s the legal difference ? It will probably be Covid preventing us fro going. Thanks both 
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    maldondon said:
    Southwold Suffolk 1st week in August.
    Also Life Goes On - what’s the legal difference ? It will probably be Covid preventing us fro going. Thanks both 
    You might not travel because of you are wary of COVID-19  but the place is open,  then it's classed as you cancelling.
    It they legally can't open, then it's classed as then cancelling, so should be due  a refund.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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