Destination 2

JohnEvans1803

In February we booked an expensive once in a lifetime holiday to celebrate some significant family events. The booking was with Destination 2 and we were due to fly early April shortly after the Foriegn Office advice was changed to not to travel. We eventually managed to speak with Destination 2 who refused a refund. When we enquired about other dates they said that it would cost more than the £11, 500 already paid to them. In the circumstances paying more money to them seemed risky so we didn't do it. We looked into making a claim via our travel insurance company and the guidance on their website said that we would need a cancellation invoice in order to make a claim. We received a cancellation invoice from Destination 2 and duely forwarded it to our travel insurer. The Insurance company have now refused the claim on the basis that we initiated the cancellation. I would be grateful for any advice and guidance.

Life__Goes__On

JohnEvans1803 said:

 We eventually managed to speak with Destination 2

When?  And what did you say to them?

Are you covered for FCO advice on your policy?

JohnEvans1803

Yes, I have read the T&C's provided by the insurance company and we should have been covered. Having any form of dialogue with them is proving difficult so has all been done on email. It has taken them 6 weeks to even get around to responding.