Vitality Health - do they have retentions?

hardleyouth

Hi,

I’m not particularly happy with Vitality because I tried to contact their GP service multiple times in March and was entirely unable to get through to anyone.  I also that their reward system is unforgiving and gradually worsening.   My premium also goes up despite being highly active (vitality platinum) , non smoker, good blood pressure, young etc etc.  

I have reached the end of my policy term with them and want to either reduce the cost significantly or probably just ditch it. 

Do they have a retentions team?  I ask as obviously with providers like Virgin Media if you threaten to leave or actually leave you get a call back from retentions normally offering you a deal you can’t turn down.  If I can cancel my policy will a similar thing occur?  

Weighty1

There may be a retentions team but generally they wouldn't be offering deals like Sky or Virgin come up with if you leave them.

hardleyouth

Weighty1 said:

There may be a retentions team but generally they wouldn't be offering deals like Sky or Virgin come up with if you leave them.

Thanks, I basically want a very good deal or I’ll leave, and that’s not just to get a discount!