MBNA PPI Redress Upheld - but issues getting paid.

relfie133

Hi -
Thank's to Martin's prompting towards the close of the PPI deadline last year I spent a couple of hours entering general enquiries on a number of sites one of which was MBNA.  Since then all but MBNA have come back as negative.  I had a number of email, written and telephone discussions with them and on 6 May 2020 I was sent an offer letter with a 5 figure sum on it.  A few days later the cheque arrived and I deposited it into my account at Santander.  

Disappointingly 3 days later the cheque bounced and was returned to MBNA.  When I contacted them I was told that a number of cheques had been bounced in that 'batch'.  I requested the cheque be cancelled and a new one sent.

I was told that would be actioned but it could take up to a further 20 days for the cheque to arrive.  that was about 9 or 10 days ago.  This feels like payment delay tactics to me although I have not evidence to support that.

If I get to 20 days from the date I requested a replacement and I have still not received it - do I have any further redress against MBNA?

Any advice would be welcome.


Regards,


Relfie133

dunstonh

I was told that would be actioned but it could take up to a further 20 days for the cheque to arrive.  that was about 9 or 10 days ago.  This feels like payment delay tactics to me although I have not evidence to support that.

It is not delaying tactics.   These units are under severe strain due to volume of work and it goes back into a work queue with many of the staff furloughed or working from home.

If I get to 20 days from the date I requested a replacement and I have still not received it - do I have any further redress against MBNA?

You can ask them to reissue the payment after recalculation of the interest.