Halifax - contacting their senior management?

davidmcn

everlastingbluf said:

it is a serious matter and I do actually think it would be relevant at board level.

A customer complaint (or whatever it is) is simply not going to be considered at board level, it will just be passed back down to someone more relevant.

Jack_Cork

As above, even if it gets seen by a Board member, very unlikely, it will be passed straight back down. People often think if they send it to the CEO thinks will happen, heads will roll, in reality they are much too busy running the company.
Reference: I see it every day 

pachalad

Thanks @Jack_Cork I wonder if it's of the same complaint. And older adult who has had difficulties with Halifax mortgages?! Good luck @everlastingbluf👍🏼

 https://forums.moneysavingexpert.com/discussion/6152768/halifax-not-taken-a-payment-for-3-years#latest

Edi81

Halifax is a brand of Bank of Scotland plc.
Address your complaint to one of the directors at their registered office (or that of their parent as that is where people actually work), All that info can be obtained from companieshouse.gov.uk.

[Deleted User]

Address it to the CEO for example, and it'll promptly get passed back down.

I remember when they messed me about with one of my defaults, I wrote to the "Group retail director" at the time - he never replied, but in my subsequent DSAR years later I can see he just forwarded it on to exec complaints (which is what I wanted, but couldn't find the email) and just said "please do the necessary". Nothing more, nothing less.

Then it followed the normal complaints process, but appears to have been 2nd level sign-off on all the letters they sent me. They also redacted his company mobile number from his signature which was amusing (sure if I look hard enough online I could find it!)

Got me compo and the end of my 2+ month battle with them, but that's the route all escalated complaints will follow. It's worth it to get a bit of urgency about the situation,but the outcome should be the same. If they gave you a preferential outcome, then by definition they aren't treating all the others fairly!