Tui sent me a credit note but I booked with Loveholidays

TylerDurden36

I have just received a credit note from Tui for the cost of my cancelled flight. I booked the entire trip with Loveholidays and have been paying Loveholidays all the instalments. I was under the impression that it would be Loveholidays who would be refunding me? Also on the credit note from Tui it has no options for a cash refund. It will only allow me to rebook another holiday. Anyone help me with this mess? It’s basically impossible to get hold of Loveholidays now and Tui are no better. From what I understand Loveholidays have a legal obligation to refund me in cash. It’s all just a total mess. Thanks. 

Life__Goes__On

TylerDurden36 said:

I have just received a credit note from Tui for the cost of my cancelled flight. I booked the entire trip with Loveholidays and have been paying Loveholidays all the instalments. I was under the impression that it would be Loveholidays who would be refunding me? Also on the credit note from Tui it has no options for a cash refund. It will only allow me to rebook another holiday. Anyone help me with this mess? It’s basically impossible to get hold of Loveholidays now and Tui are no better. From what I understand Loveholidays have a legal obligation to refund me in cash. It’s all just a total mess. Thanks. 

Another LoveHolidays victim,  You buy a package holiday and LH turns it into a linked travel arrangement.
https://forums.moneysavingexpert.com/discussion/comment/77234023/#Comment_77234023

I've seen a few posters with the same problem and all with LoveHoliday, hopefully this will be picked up soon,

Back to your problem, was your payments make via a back account or a credit/ debit card,

TylerDurden36

Life__Goes__On said:

TylerDurden36 said:

I have just received a credit note from Tui for the cost of my cancelled flight. I booked the entire trip with Loveholidays and have been paying Loveholidays all the instalments. I was under the impression that it would be Loveholidays who would be refunding me? Also on the credit note from Tui it has no options for a cash refund. It will only allow me to rebook another holiday. Anyone help me with this mess? It’s basically impossible to get hold of Loveholidays now and Tui are no better. From what I understand Loveholidays have a legal obligation to refund me in cash. It’s all just a total mess. Thanks. 

Another LoveHolidays victim,  You buy a package holiday and LH turns it into a linked travel arrangement.
https://forums.moneysavingexpert.com/discussion/comment/77234023/#Comment_77234023

I've seen a few posters with the same problem and all with LoveHoliday, hopefully this will be picked up soon,

Back to your problem, was your payments make via a back account or a credit/ debit card,

So looks like I’m gonna be stuck with the voucher from Tui to put forwards another Tui flight then? I’m assuming I’ll get back a pittance from Loveholidays for the accommodation?

All the instalments were paid on my device card from my bank account.

TylerDurden36

Debit card not device card.

Browntoa

TUI will issue a cash refund , if you read the long running existing TUI thread there's a link in it and instructions

TylerDurden36

Browntoa said:

TUI will issue a cash refund , if you read the long running existing TUI thread there's a link in it and instructions

Hi. Can you give me the link to the thread please. Thanks.

TylerDurden36

I have sent Tui a cash refund request. Hopefully that will do it. 

Life__Goes__On

TylerDurden36 said:

Debit card not device card.

What was the cost of the accommodation?

TylerDurden36

Life__Goes__On said:

TylerDurden36 said:

Debit card not device card.

What was the cost of the accommodation?

The total cost of the holiday was £1477. The flights were £900 but Loveholidays sent me an email last week to say they weren’t going to take the final instalment of £600. So by that reckoning they won’t be giving me anything back because of already had it in essence by them not taking the final instalment of £600. So it’s all on Tui. I have sent them a cash refund request on their website. But it says that if I didn’t purchase their AXA travel insurance then I can’t get cash. But I never booked with them in the first place so I wouldn’t have bought their travel insurance. Just have to wait and see what happens with the refund request. Currently taking up to 4 weeks. 

Life__Goes__On

If no joy with  TUI hopefully you can get everything you paid back via your card.

Browntoa

TylerDurden36 said:

Browntoa said:

TUI will issue a cash refund , if you read the long running existing TUI thread there's a link in it and instructions

Hi. Can you give me the link to the thread please. Thanks.

About 2 posts down from yours when you posted

It's here 

https://forums.moneysavingexpert.com/discussion/6119390/tui-refunds-thread#latest