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University Fees
YME369
Posts: 1 Newbie
Hi Team,
I recently started an OU course for MA in translation with the OU. Unfortunately due to the Corona Virus Epidemic I was unable to complete the module and requested a refund. At first they were nice to me and said that I had to agree to a deferral then I could claim a percentage in reimbursement. I explained that these circumstances are exceptional and were not included in the contract so I should get a full refund, regardless of what terms and conditions were signed. They sent me a link to a discretionary fees and compensation form and deferred me but the problem is that the link is behind a password which mine has no access to and they haven't answered me requests to send the pdf or remove the password.
Now I received an email advising that I am due a discount of a measly 25% should I return and redo the course (but only for a few years from now). This is unacceptable. They are punishing me for a change of my lifestyle due to an international crisis. I need them to refund me the £3800 I paid, more than ever.
Is there anything I could do? Can I take them to a claims court? If so, how do I start?
regards,
Y-ME
P.S. I work fulltime and have a young child. My wife also works fulltime so are hit hardest in terms of free time.
I recently started an OU course for MA in translation with the OU. Unfortunately due to the Corona Virus Epidemic I was unable to complete the module and requested a refund. At first they were nice to me and said that I had to agree to a deferral then I could claim a percentage in reimbursement. I explained that these circumstances are exceptional and were not included in the contract so I should get a full refund, regardless of what terms and conditions were signed. They sent me a link to a discretionary fees and compensation form and deferred me but the problem is that the link is behind a password which mine has no access to and they haven't answered me requests to send the pdf or remove the password.
Now I received an email advising that I am due a discount of a measly 25% should I return and redo the course (but only for a few years from now). This is unacceptable. They are punishing me for a change of my lifestyle due to an international crisis. I need them to refund me the £3800 I paid, more than ever.
Is there anything I could do? Can I take them to a claims court? If so, how do I start?
regards,
Y-ME
P.S. I work fulltime and have a young child. My wife also works fulltime so are hit hardest in terms of free time.
0
Comments
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If the OU is able to provide you with what you contracted to receive then you're only entitled to a refund if you qualify under any terms and conditions in the contract. I doubt that a change in your personal circumstances would be covered.0
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Why is the situation exceptional? why could you not complete the module?0
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