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Shell energy say im in arrears (first post)

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  • sandymitch
    sandymitch Posts: 9 Forumite
    First Post
    Gas boiler and radiators lights left on and games console but not 24 hours a day ofcourse
  • sandymitch
    sandymitch Posts: 9 Forumite
    First Post
    They said direct debit gets reviewed every 3-12 months and this was the first time just within the time scale 
  • SnowTiger
    SnowTiger Posts: 4,461 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Electricity

    Between 14th April 2019 and 9th January 2020 you used 3,180kWh during 270 days.  An average of 11.7kWh a day.

    Between 9th January 2020 and 26th May 2020 you used 1,802kWh during 138 days.  An average of 13kWh a day.

    Gas

    Between 14 April 2019 and 9th January 2020 you used 362 units of gas during 270 days.  An average of 1.34 units a day.

    Between 9th January 2020 and 26th May 2020 you used 258 units of gas during 138 days.  An average of 1.87 units a day.


    That seems consistent, bearing in mind the first period covers the whole of summer and part of winter; and the second period covers mainly colder months.

    I've just checked Shell's current lowest prices.  Their Energy July 2021 tariff: 

    Electricity standing charge: 38.560p per day
    Electricity charge: 15.341p per kWh

    Gas standing charge: 20.490p per day
    Gas charge: 2.710p per kWh

    Using those figures:

    between 14th April 2019 and 26th May 2020 (408 days) you used 4,984 units of electricity. Cost: 408 days x £0.3856 + 4,984kWh units x £0.15341 = £921.87.

    between 14th April 2019 and 26th May 2020 (408 days) you used 608 units of gas (about 6,688kWh).  Cost: 408 days x £0.2049 + 6,688kWh x £0.0271 = £264.84.

    A total cost of £1186.71 during that period.

    You've made, what, 13 payments of £43. A total of £559.

    Cost of energy used (£1186.71) - what you've paid (£559) = £627.71 owed to energy company.

    My guess is that the tariff you're on offers better rates than Shell's current best tariff, hence the difference of about £150 in my example calculations.  IIRC they used to be a lot better value.

    I also guess your direct debit was set too low and your new bill represents the shortfall that has built up.
  • Robin9
    Robin9 Posts: 12,782 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    They said direct debit gets reviewed every 3-12 months and this was the first time just within the time scale 
    You have learnt now to take what suppliers say with a pinch of salt.  From the figures re monthly bills you have posted (granted these may well be estimated) - from Sept 19 onwards they are all saying that your costs are greater than what you are paying .
    And watch out when you go the comparison sites !!!!!!!!!!!!!!!!!!!!!
    Never pay on an estimated bill. Always read and understand your bill
  • Gerry1
    Gerry1 Posts: 10,848 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 26 May 2020 at 6:43PM
    SnowTiger said:
    I've just checked Shell's current lowest prices.  Their Energy July 2021 tariff:
    Electricity standing charge: 38.560p per day
    Electricity charge: 15.341p per kWh
    Gas standing charge: 20.490p per day
    Gas charge: 2.710p per kWh
    Daylight robbery on all four !
    If the OP's rates are anything like those, no wonder he's in debt.
  • SnowTiger
    SnowTiger Posts: 4,461 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Gerry1 said:
    SnowTiger said:
    I've just checked Shell's current lowest prices.  Their Energy July 2021 tariff:
    Electricity standing charge: 38.560p per day
    Electricity charge: 15.341p per kWh
    Gas standing charge: 20.490p per day
    Gas charge: 2.710p per kWh
    Daylight robbery on all four !
    If the OP's rates are anything like those, no wonder he's in debt.

    Those prices took me by surprise too.

    I live in South Wales.  Shell's rates may be different in other areas.  IIRC they were more competitive last year.

    Tariff here: https://imageassets.shellenergy.co.uk/tariff-guides-rmr/ISDFFXV544SR/ISDFFXV544SR1R_KDDPN.pdf.
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