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Closing new Barclays account

Hello all. I did have a MSE account but lost all log in so started again.  Ok yesterday I opened a new Barclays account and was successful and card and pin are on way. I have since decided to stay with my old bank so don't want the new Barclays account. Its hard to get through to the bank as huge queues and the dedicated line just cuts you off.
Soooo, do i just not activate the card when it arrives or simply post it back to them with a note explaining my decision ? Any other useful info from folk who have done similar ? They really are a nightmare to get hold of even though the Covid is reducing hours it seems these are worst of the banks.
Thank you.

Comments

  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Write a letter and close the account. 
  • penners324
    penners324 Posts: 3,535 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Have you requested a CASS of the old bank account?
    You could ask you 'old' bank to refuse the CASS.
  • eskbanker
    eskbanker Posts: 37,791 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Its hard to get through to the bank as huge queues and the dedicated line just cuts you off.

    [...]

    They really are a nightmare to get hold of even though the Covid is reducing hours it seems these are worst of the banks.
    Perhaps they're attracting a lot of timewasters who are deciding to change their minds the day after opening accounts? ;)


  • nicetomeetyou
    nicetomeetyou Posts: 310 Forumite
    100 Posts Second Anniversary Name Dropper
    edited 26 May 2020 at 10:12PM
    Shearings holidays have gone bust last Friday, all banks are swamped with callers doing chargebacks so they get their money back.
  • Robin9
    Robin9 Posts: 12,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Magicman - is the account you have with your existing bank the only account you have ? 

    The school of thought these days is that you should have accounts with more than one bank - just in case your bank thinks you may have been money laundering  or they have IT issues.

    I suggest you continue with the Barclays application and use it occasionally.
    Never pay on an estimated bill. Always read and understand your bill
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