Eon Overcharged?

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This discussion was created from comments split from: Eon overcharged us by £400.

fallentoa

I hope I've got the right thread but Eon is trying to get nearly £5000 out of me for 6 months of gas and I only live in a one bedroom council flat  lol. I was on prepayment for gas as well as electric til July 2019 and now they are trying it on saying I've used over four thousand pounds worth of Gas in 6mths when I've only ever had small bills upto then. The gas meter was faulty and they have tried to say I've not been getting in touch to do the readings when I have and yet they think they can get away with it. Is there anything I can do as I don't owe this amount.
Meter readings Key C = customer A = actual E = estimate Electricity readings Period Meter no. Previous Present Rate kilowatt hours 12 Apr 19 to 24 Jun 19 D17W001859 00876 E 01180 A Normal 304 24 Jun 19 to 19 Jul 19 D17W001859 01180 A 01322 E Normal 142 19 Jul 19 to 1 Oct 19 D17W001859 01322 E 01787 E Normal 465 1 Oct 19 to 13 Dec 19 D17W001859 01787 E 02245 A Normal 458 13 Dec 19 to 1 Apr 20 D17W001859 02245 A 02900 E Normal 655 1 Apr 20 to 3 Apr 20 D17W001859 02900 E 02912 E Normal 12 3 Apr 20 to 13 May 20 D17W001859 02912 E 03243 C Normal 331 Gas readings Period Meter no. Previous Present Units used kilowatt hours 5 Nov 18 to 1 Jan 19 G4K02255750101 34846 A 34847 E 1 m³ 11 1 Jan 19 to 28 Mar 19 G4K02255750101 34847 E 34848 C 1 m³ 11 28 Mar 19 to 3 Apr 19 G4K02255750101 34848 C 34848 E 0 m³ 0 3 Apr 19 to 5 Apr 19 G4K02255750101 34848 E 35054 E 206 m³ 2294 5 Apr 19 to 9 Jul 19 G4K02255750101 35054 E 44846 A 9792 m³ 109038 9 Jul 19 to 10 Jul 19 G4K02255750101 44846 A 44846 A 0 m³ 0 10 Jul 19 to 1 Oct 19 G4A00208291101 07510 A 07538 E 28 m³ 313 1 Oct 19 to 1 Apr 20 G4A00208291101 07538 E 07601 E 63 m³ 705 1 Apr 20 to 3 Apr 20 G4A00208291101 07601 E 07602 E 1 m³ 11 You can find the calculation we use at eonenergy.com/gascalculation - all gas suppliers use this calculation. How much energy you have used Previous gas charges Previous charges from bill on 12 Apr 2019 for 5 Nov 2018 to 28 Mar 2019 £37.42 CR Revised electricity charges E.ON EnergyPlan Assist Usage charges £76.98 12 Apr 2019 to 19 Jul 2019 Normal units used 446 at 17.26p each £76.98 Standing charges £20.42 12 Apr 2019 to 18 Jul 2019 98 days at 20.84p £20.42 Usage charges £80.26 19 Jul 2019 to 01 Oct 2019 Normal 465 at 17.26p each £80.26 Standing charges £15.42 19 Jul 2019 to 30 Sep 2019 74 days at 20.84p £15.42 

MWT

fallentoa said:

I hope I've got the right thread but ...

Best to start your own thread as it can get confusing trying to deal with two people's problems in one thread...

I do have some questions for you having deciphered your table but I'll save them for your own thread...

... and when you do repost please include the current gas meter reading as the last one in your post on 3rd April 20 is only an estimate...

binao

fallentoa
Also try double spacing lines and setting out readings as a table.

Your post is very hard to read / follow.

As MWT suggested above, start your own thread.

Lots of good experienced peeps on this board will help.

When you take meter readings, take a photograph as well.
A photo includes data of when taken etc.

Good luck

SnowTiger

fallentoa said:

I hope I've got the right thread but Eon is trying to get nearly £5000 out of me for 6 months of gas and I only live in a one bedroom council flat  lol. I was on prepayment for gas as well as electric til July 2019 and now they are trying it on saying I've used over four thousand pounds worth of Gas in 6mths when I've only ever had small bills upto then. The gas meter was faulty and they have tried to say I've not been getting in touch to do the readings when I have and yet they think they can get away with it. Is there anything I can do as I don't owe this amount.

Electricity readings Period Meter no. Previous Present Rate kilowatt hours 

12 Apr 19 to 24 Jun 19 D17W001859 00876 E 01180 A Normal 304 

24 Jun 19 to 19 Jul 19 D17W001859 01180 A 01322 E Normal 142 

19 Jul 19 to 1 Oct 19 D17W001859 01322 E 01787 E Normal 465 

1 Oct 19 to 13 Dec 19 D17W001859 01787 E 02245 A Normal 458 

13 Dec 19 to 1 Apr 20 D17W001859 02245 A 02900 E Normal 655 

1 Apr 20 to 3 Apr 20 D17W001859 02900 E 02912 E Normal 12 

3 Apr 20 to 13 May 20 D17W001859 02912 E 03243 C Normal 331

Gas readings Period Meter no. Previous Present Units used kilowatt hours

5 Nov 18 to 1 Jan 19 G4K02255750101 34846 A 34847 E 1 m³ 11 

1 Jan 19 to 28 Mar 19 G4K02255750101 34847 E 34848 C 1 m³ 11 

28 Mar 19 to 3 Apr 19 G4K02255750101 34848 C 34848 E 0 m³ 0 

3 Apr 19 to 5 Apr 19 G4K02255750101 34848 E 35054 E 206 m³ 2294 

5 Apr 19 to 9 Jul 19 G4K02255750101 35054 E 44846 A 9792 m³ 109038 

9 Jul 19 to 10 Jul 19 G4K02255750101 44846 A 44846 A 0 m³ 0 

10 Jul 19 to 1 Oct 19 G4A00208291101 07510 A 07538 E 28 m³ 313 

1 Oct 19 to 1 Apr 20 G4A00208291101 07538 E 07601 E 63 m³ 705 

1 Apr 20 to 3 Apr 20 G4A00208291101 07601 E 07602 E 1 m³ 11

Readings for electricity seem acceptable.

I guess the gas reading for 9th/10th July 2019 is the problem.

Previous actual reading was 34846 on 5th November 2018.  Final actual reading was 44846 on 10th July 2019.  Interestingly a difference of precisely 10,000.  About 40 units or 450kWh a day.  Very unlikely someone living in a one bedroom flat would use that much gas.

Complain to E.ON: https://www.eonenergy.com/contact/complaints.html.

MWT

The problem is most likely related to a meter fault as during the time it was on prepayment mode the gas meter managed to go right through the entire winter of 2018/19 using virtually no gas...

The OP will have noticed that they were not needing to top it up and should have reported it as faulty.

I'd also guess that it may have started to be a problem before 5/11/18...

The 'adjustment' that EON made before what looks like a meter change on 10/7/19 is probably excessive, but that depends when the gas meter problem actually started...

MSE_ForumTeam2

Hi @fallentoa
We have split this into a new thread for you.