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Entries via Postcards/Envelopes
I queried the refund especially regarding Postcard entries and got this reply:
I would like to thank you for contacting ITV interactive
Due to the Covid-19 Pandemic ITV have had to cancel the Horse Racing competition to win £35,000 and a trip to Arc de Triomphe.
As a result, we will be refunding users that entered the competition, those that entered via SMS, Fonix, Online and Phone.
The refund isn't applicable to entries made by post as ITV doesn't take payment for these and no direct transaction has taken place.
In this instance we'd be unable to agree to your request for reimbursement on the postage or to transfer your original entry to another competition.
I'm sorry we're unable to provide you with a more favourable response on this occasion.
So even though they are supposed to process all entries with phone numbers to contact people, they obviously dont via posta entries.