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Please help me

purchased a high value item and returned it within 1 day of receipt under sellers 7 day return policy . It was recived back to the seller on the 13thmay. I have been promised and promised countless times that a refund is coming today tomorrow today after 11am tomodrrow and to no avail .I have phoned him earlier and I have told him I am due a refund within 14 days of the receipt of the returns item .. he is now saying it will be 5- 7days for the refund to credit via bank transfer.. this will take the time period to 19/21 days after return

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,269 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Little point in doing much just yet.  If the refund doesn't arrive in the time specified, send a letter before action with the threat of small claims action.  Trouble is, that could take many months because I believe there's a backlog.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How did you pay op? 
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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