Faulty Hotpoint Oven

Toby7

Hasbeen said:

Toby7 said:

I’ve just found one posted on YouTube by Hotpoint. At 15 seconds in the video, he actually says It should just “leave a little ash to wipe away. Nice and simple”. I’ve tried firmly wiping with a damp cloth and sponge and the black marks won’t budge. It doesn’t look like it’s just over a week old. 

I would understand that they need to inspect it if it developed a fault but this is the first we used the feature and it did not do what it said it would do in the manual or the ad. The effect is also clearly visible in the photos regardless of what the actual fault is. 

I actually really like the oven and don’t want a refund but would like a direct replacement of a faulty product. Even if the engineer fixed it and replaced the door, the bottom is aesthetically damaged.

If I agree to an engineer coming out, do you think it would affect my consumer rights to reject the item as faulty as they would be coming out under warranty?

It looks like whatever it is has now been baked on by the 400 deg heat. Will be difficult to now get off with just a wipe.

You can arrange for the callout but may be liable for the £54 charge?

Personally I would get some good oven cleaner and let soak in / disolve before attempting to wipe again.

Also it looks as there are marks/streaks on the inside of the door glass. There will be instructions in manual to take off and clean, that's normal maintenance.

Thank you for your reply. I agree that I think it has been baked in and that’s why I cannot remove it. We followed the manual to letter and ensured that everything was removed and that it was given a wipe down prior to cleaning. I am not happy with incurring the call out charge for them to verify the fault when we followed the instructions and it looks like this after using the clean function once.

Aylesbury_Duck

If they ascertain there is a fault, then you don't have to pay the charge.

Going back a bit, DoaM asked a question about the cleaning cycle.  Are you sure you used the right cycle, because you've described one and posted the instructions from the other.

Toby7

Thank you - I will call them and clarify it.

There are 2 cleaning cycles - an eco for lightly soiled and pyro for a deep clean. As the dirt only came from using the rotisserie feature once (we did a chicken which I was impressed with), I don’t think it warranted a deep clean. 

Apologies, I have a call to take if I don’t respond.

Aylesbury_Duck

Toby7 said:

Thank you - I will call them and clarify it.

There are 2 cleaning cycles - an eco for lightly soiled and pyro for a deep clean. As the dirt only came from using the rotisserie feature once (we did a chicken which I was impressed with), I don’t think it warranted a deep clean. 

Apologies, I have a call to take if I don’t respond.

Perhaps you should try and do so now.  It may clean up the marks.

master_blaster_44

JJ_Egan said:

Engineer visiting your hoe under Covid  i would ask when ??

Covid or not, I wouldn't let anyone visit my hoe!

Hasbeen

Aylesbury_Duck said:

Toby7 said:

Thank you - I will call them and clarify it.

There are 2 cleaning cycles - an eco for lightly soiled and pyro for a deep clean. As the dirt only came from using the rotisserie feature once (we did a chicken which I was impressed with), I don’t think it warranted a deep clean. 

Apologies, I have a call to take if I don’t respond.

Perhaps you should try and do so now.  It may clean up the marks.

On the opposite page not shown it says more  eco is the express pyro. 

I am assuming op meant that?

Perhaps as you suggest if the op does not use the elbow grease version they could try  the longer pyro setting