Live football tickets

boatman

Friend bought 2 Premiership football match tickets from this Spanish based website. Booking fee was £72. Its clear the public won't be able to go and see the match.

The terms say they won't refund this fee, is this a reasonable amount given they have done basically nothing for it? Or do they just have to suck it up?

"Refunds are only possible when an event is cancelled and not postponed or rescheduled. Under the extraordinarily rare circumstances in which an event is cancelled, LiveFootballTickets.com will refund everything except for the service fee (variable processing & administrative expenses). A credit, in the form of a voucher code, for the full value of the service fee, will be provided to customers for application towards future orders, valid for 2 years. The value of the refund is for the price of tickets and shipping only, as LiveFootballtickets.com has the right to retain its booking fee to cover variable processing and administrative expenses, under Consumer Law."

https://www.livefootballtickets.com/terms.html

JReacher1

I’m not sure it’s legal to buy English football tickets from sites like this. This means it is difficult for you to object to things like this. 

Aylesbury_Duck

Are they another of those ticket touts?  If so, I don't fancy your friend's chances.

sheramber

LiveFootballTickets is the marketplace where ticket specialists from across Europe provide a large selection of football tickets for fans from Spain to Italy to the UK.
The time to query the terms is before you buy 

boatman

JReacher1 said:

I’m not sure it’s legal to buy English football tickets from sites like this. This means it is difficult for you to object to things like this. 

As i have found out today, its illegal to sell them in UK, so there are no UK based websites doing it.

Do you think you would be able to get a full refund from a credit card provider? Or would they agree with the terms on the website?

Aylesbury_Duck

boatman said:

JReacher1 said:

I’m not sure it’s legal to buy English football tickets from sites like this. This means it is difficult for you to object to things like this. 

As i have found out today, its illegal to sell them in UK, so there are no UK based websites doing it.

Do you think you would be able to get a full refund from a credit card provider? Or would they agree with the terms on the website?

I don't think credit card protection is there to cover a consumer's negligence.  At least I hope it isn't.