Fees charged by Claim Easy

konnie57

My wife is due a PPI refund made on her behalf by Claim Easy and their fee is 35% plus Vat as the claim started before the fee cap. Is this payable on the gross amount, as they're saying, or the net amount my wife's received? Also is there really no way she can challenge these high fees please? 

[Deleted User]

It's the gross amount.

She agreed to pay them their high fees, so needs to pay them.

dunstonh

Also is there really no way she can challenge these high fees please?

You need to help her improve her money management skills.  First she was missold PPI and now she doesnt understand what entering into a contract means.

No you cannot challenge them.    She agreed to them.  For the CMC, it is about 5 minutes of work., if that.  So, yes it is expensive for her but maybe it will help her learn from her mistakes.

konnie57

Many thanks as you say it's a bit unfortunate but hindsight is a wonderful thing,  and do either of you know if the fee is payable on the gross or net refund please?

fwor

Deleted_User said:

It's the gross amount.

She should check what the contract she signed said (it doesn't matter what we say here, as the contract is the definitive source). But as ZX81 says, it will be gross - gross is more than net, and CMC companies would certainly prefer more than less...

Hasbeen

konnie57 said:

Many thanks as you say it's a bit unfortunate but hindsight is a wonderful thing,  and do either of you know if the fee is payable on the gross or net refund please?

Have a look at your thread.???

This was answered on the 2nd post by zx81

[Deleted User]

fwor said:

Deleted_User said:

It's the gross amount.

She should check what the contract she signed said (it doesn't matter what we say here, as the contract is the definitive source). 

CMC contracts stipulate  that their fees are a percentage (now capped at 20%) of the total amount awarded before tax. 

I've never heard of any CMC charging based on the net amount. 

So the OP will pay the Claim Company fee, plus VAT, plus income tax.