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Refund claim declined by Easyjet

patricia65
patricia65 Posts: 1 Newbie
edited 19 May at 4:46PM in Coronavirus Board
Hi. My flights only booking with Easyjet were cancelled by Easyjet. ( I have Email to confirm). I followed the guidelines by completing a compensation claim online.  After waiting 5 weeks on a reply Easyjet have now emailed me telling me my request for refund has been declined.  What can I do? I dont want a voucher nor I dong want to rebook another flight 
. Let's hope you can help thank you  patricia

Comments

  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    You are about the 5th person to have posted this morning, and it looks like all of you have filled the wrong form in. You have filled the EU compo form in. This isnt a EU compo case. Go and fill in the normal refund form.
  • I think people are mistaking refunds for compensation.   You should get a refund but you won't get any compensation.
  • bagand96
    bagand96 Posts: 6,604 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Anyone who has filled in the EU261 compensation form will get refused, that form will go to the team that deal with compensation, and it isn't due.

    If you are after a refund, then follow the link "Covid-19 Help Hub" from the top of the easyJet homepage.
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