EON

binao

Hi, Do Eon send email reminders when meter readings are due?

Also more info please on., "another benefit of an online account is the ability to manage a monthly Direct Debit", quoted from a Malc Eon rep post.

I always understood the consumer agrees to any DD "management " by inaction.

Thank in advance for all replys.

MWT

binao said:

I always understood the consumer agrees to any DD "management " by inaction.

You 'agree' to proposed changes by the supplier by doing nothing, but the better suppliers also let you make your own changes to the DD amount through your online account.

If you feel you are building up too much credit you can reduce payments, if you know your consumption is going to go up you can anticipate a problem by increasing your payments.

This sort of active management of your own destiny is a good thing as the suppliers may not review the DD frequently enough to avoid the need for larger changes...

E.ON_Company_Representative:_Helena

binao said:

Hi, Do Eon send email reminders when meter readings are due?

Also more info please on., "another benefit of an online account is the ability to manage a monthly Direct Debit", quoted from a Malc Eon rep post.

I always understood the consumer agrees to any DD "management " by inaction.

Thank in advance for all replys.

Morning binao,

If you've ticked the consent box to be contacted, you should be getting an email to let you know when to provide reads, although lot's of customer like to pop these on each month.

To make sure accounts are on track, we look at arrangements every 3 months. We only make changes, though, at the mid-point and annual reviews. At the other times, we let customers know if we think there should be a change but leave it up to them to make any alterations.

If we do alter the payments, we'll write to confirm about 2 weeks before the change is due. This is by letter or email if you've given consent for us to contact you this way. With interim reviews and where we believe a change is needed, we'll put a message on bills asking customers to contact us to discuss the arrangement.

We introduced the Direct Debit Manager to give customers more control over these arrangements. It lets them make changes to better suit different circumstances like changing tariff. With readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. If the change needs to be more than this, customers are prompted to contact us so we can set at a suitable rate. Similarly, if changes are made by a customer that we believe will lead them to build up too much credit/debit, we'll let them know before they confirm the change.

Hope this helps 

Helena

binao

Thank you Helena and MWT for your enlightening replys.