Dunster House Children’s Climbing Frames

clairepestana

These play systems are not suitable for children over the age of 8 and are not easy to anchor into the ground. We bought the MonkeyFort Woodland Climbing Frame for my children aged 9 and 11. This product says it’s suitable for ages 3 to 14. The swing seats are tiny and my children can’t sit in them comfortably. When contacting Dunster House to ask what they can do for us - they have refused to accept that the seats are too small, despite us sending them photos, and have refused to send alternative swing seats unless we purchase them. That’s £660 for a swing set with no swings. We were appalled by their lack of aftercare. In addition - beware of the anchoring system. It may be more secure than a peg system - but Digging 4 x holes Half a metre deep is not possible without suitable tools - that are not supplied. Be prepared to spend more time and money anchoring the product after building. This is not the friendly helpful company they claim to be.

LadyDee

Which model was this?  A friend is thinking of getting one for her grandchildren.

hollydays

Surely it's up to you do the research about the securing of it, not up to them. Was there not a video available to view. Of course there's going to be substantial work to anchor a piece of equipment of this size!

lincroft1710

There have several threads on these boards about the poor quality of DH products

[Deleted User]

clairepestana said: beware of the anchoring system. It may be more secure than a peg system - but Digging 4 x holes Half a metre deep is not possible without suitable tools - that are not supplied. 

You seriously believe that such tools (a spade perhaps?) should be included with this product? Surely that would just push up the price and be unnecessary for most purchasers who would already have such tools..