Longest Wait On The Phone

askeym

Moneyineptitude said:

askeym said:

With more people working from home I would have thought with today's technology call centre staff could do likewise.

That would require significant investment from the companies concerned. Having already invested £millions in sophisticated call centres, do you really expect a similar investment due to the current (hopefully) temporary situation? No one can have foreseen the global pandemic which has overwhelmed us all..

Many staff are furloughed and others are self-isolating or redeployed by the way...

Well, my son is a customer care agent and works from home and has done for a few months. His company didn't spend millions on equipping him, in fact not one penny. In fact he thinks it could be a permanent situation. He does live in Melbourne though so perhaps the Aussies work differently.

[Deleted User]

askeym said:

Well, my son is a customer care agent and works from home and has done for a few months. His company didn't spend millions on equipping him, in fact not one penny. He does live in Melbourne 

A single example of someone working from home in another country with different privacy laws (no GDPR) proves what exactly? 

DD265

I have been getting frustrated trying to get through to the vet several times this week. I have absolutely no issue with holding on the phone, but they don't have a hold option - it's just line busy, and you get cut off. I'm phoning either because we needed to get our cat seen urgently, or now because he's hospitalised and I'd like to know how he is, so the worry is making me feel worse about something that is really a minor inconvenience.

Previously, I spent about 3hr15 on hold to EasyJet to get a refund for some flights. Like a PP though, now I'm only phoning if it's essential (I don't think we have any 'a lot of money' scenarios) and otherwise emailing/messaging through social media and being patient. I've worked in customer service in the past in a business that couldn't cope with volumes so I sympathise with the people on the other end of the line.