Beware Apple's iphone claims

letsbehonest

Just a heads up regarding the iphone 11 pro plus
My daughters 11 pro plus stopped working so she returned it to Apple they got back too her and said it had got water inside but it's water proof as advertised she said, that's not what that means they replied. False advertising she explained and my phone is still under warrantee, after much polite argument they agreed to refund her the price of a new phone. Buyer beware 

JJ_Egan

Is it Waterproof ??

oldagetraveller1

JJ_Egan said:

Is it Waterproof ??

I just had to look! No, it isn't described as waterproof, " Our most water‑resistant iPhone ever." Further described as "spill-proof."

I'm not an Apple fan, but fair play to them for refunding.

Highland76

OP, no iphone is totally waterproof. Apple state its IP68 rated and they say that it can be underwater at a maximum depth of 4 metres for up to 30 minutes without being damaged. I'm afraid if you exceed this, then its classed as water damage eg leaving it in the loo overnight. I suspect your daughter was extremely fortunate in getting a refund if indeed the water contact tolerances were exceeded,
https://www.apple.com/uk/iphone-11-pro/specs/

mac.d

It does state its splash, water & dust resistant. It's not waterproof, but then as Highland76 mentions its IP68 rated, so should be able to be immersed briefly in water without damaging it. Who ever drops their phone down the toilet (or in any water) and doesn't fish it out straight away? It seems pretty unlikely anyone would leave it in the loo overnight!

However, despite what they say about it being water resistant anyway, at the very end of their small print terms it says

"iPhone 11 Pro and iPhone 11 Pro Max are splash, water and dust resistant and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 4 metres up to 30 minutes). Splash, water and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty."

So you daughter was incorrect thinking its waterproof, which it is certainly not advertised as. and despite that, Apple refunded her, so kudos to them and not really buyer beware is it?

letsbehonest

letsbehonest said:

Just a heads up regarding the iphone 11 pro plus
My daughters 11 pro plus stopped working so she returned it to Apple they got back too her and said it had got water inside but it's water proof as advertised she said, that's not what that means they replied. False advertising she explained and my phone is still under warrantee, after much polite argument they agreed to refund her the price of a new phone. Buyer beware 

Since the original post Apple have now reneged on the offer of a refund no reason why, after they originally examined the phone and agreed water damage and accepted her explanation she had too go all the stalling tactic phone calls only too be given some very weak excuse and to be told in case is judged individually. 
   Apple make up their rules as they go along, 

Highland76

letsbehonest said:

letsbehonest said:

Just a heads up regarding the iphone 11 pro plus
My daughters 11 pro plus stopped working so she returned it to Apple they got back too her and said it had got water inside but it's water proof as advertised she said, that's not what that means they replied. False advertising she explained and my phone is still under warrantee, after much polite argument they agreed to refund her the price of a new phone. Buyer beware 

Since the original post Apple have now reneged on the offer of a refund no reason why, after they originally examined the phone and agreed water damage and accepted her explanation she had too go all the stalling tactic phone calls only too be given some very weak excuse and to be told in case is judged individually. 
   Apple make up their rules as they go along, 

Or maybe Apple came to their senses and realised they can't be held reponsible for customer inflicted water damage, ie the water contact tolerance was exceeded by your daughter?

elsien

letsbehonest said:

letsbehonest said:

Just a heads up regarding the iphone 11 pro plus
My daughters 11 pro plus stopped working so she returned it to Apple they got back too her and said it had got water inside but it's water proof as advertised she said, that's not what that means they replied. False advertising she explained and my phone is still under warrantee, after much polite argument they agreed to refund her the price of a new phone. Buyer beware 

Since the original post Apple have now reneged on the offer of a refund no reason why, after they originally examined the phone and agreed water damage and accepted her explanation she had too go all the stalling tactic phone calls only too be given some very weak excuse and to be told in case is judged individually. 
   Apple make up their rules as they go along, 

What explanation did your daughter give them as to how the water got into the phone? 

mrochester

Water resistance is not a permanent state which is why water damage isn’t covered by warranty. For example, dropping your phone on the floor might result in no external visible damage but may have compromised the internal water sealing. 

Sony once covered water damage on a water resistant phone and got stung really hard with warranty claims that they subsequently removed that term. 

Never let your phone get near water. Consider yourself lucky if it accidentally comes into contact with water and survives. That’s the way I look at it. 

letsbehonest

The Phone is advertised as waterproof that's it. 

JJ_Egan

Nope the Apple specs/ adverts don't say that .

Water Resistant for up to 30 mins is not waterproof .Neither is Spill Resistant .