Gardening Express Problems

juliette97

I fear I have been swindled by Gardening Express. A month ago I bought online plants which have not been delivered. I randomly get emails from GE saying due to CV19 they are inundated but they continue to take everyone’s money! You cannot phone them, there is no address just Chelmsford. I know it is owned by Chris Bonnet who has another gardening business in Essex. What can I do? Yes, in future I will be smarter where I buy plants from but I want is either the plants or money back. What is my legal position?

whizzywoo

How did you pay?  Get onto your bank or Ebay or Paypal for a refund.
Your legal position is covered by the Distance Selling Regulations
https://www.gov.uk/online-and-distance-selling-for-businesses

RobofKent

Placed an order with Gardening Express in late April via my debit card. Money was taken the day after. Apart from a 'we haven't forgotten you' email from them a week later, I've heard nothing. It's now been 4 weeks. Tried to contact them today - no phone number and their online chat facility has been withdrawn. The only way to get in touch is to raise a 'ticket' on their website. I've done that but have no faith that anything will transpire. Following the advice about Distance Selling Regulations I've been in touch with my bank and have raised a dispute with them. So I await developments....................

TheShedking

Got my order today and it is £35 going on compost heap.  Never 40 years in gardening have I ever had such rubbish sent from an online plant supplier.  After reading the trustpilot reviews I am not holding my breath for a reply to my email.  Martin and crew you must be able to contact them as I got these plants as one of your blagged deals