We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Bank Of Ireland - Terrible Service

Options
I am livid!!!

I have had an account with the Bank of Ireland for years, but have just got off the phone with after spending two days trying to get them to refund a charge of £35 pounds for a "returned " Direct Debit that they themselves told me only the day before they hadnt got set up!!!...aparantly they wont refund as they and I quote "Had done everything they could"...I have asked the the desion and the reasoning behind it to be sent to me in writing.....they are a disgrace!!!
BOI Credit Card = Was £3500.00 Now £0.00
GE Capital Store Card= Was £1800.00 Now £0.00
GE Capital Store Card = Was 1300.00 Now £0.00
Credit Union Savings Now £200.00 :T

Comments

  • grace
    grace Posts: 183 Forumite
    Part of the Furniture Combo Breaker
    Well !!!..I have just had a phone call back from Customer Services....the manager has reviewd the account and has now agreed to refund the £35 charge!!!....it does pay to complain....and keep complaining...
    BOI Credit Card = Was £3500.00 Now £0.00
    GE Capital Store Card= Was £1800.00 Now £0.00
    GE Capital Store Card = Was 1300.00 Now £0.00
    Credit Union Savings Now £200.00 :T
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.